This Privacy Policy describes how glideskillet (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.glideskillet.com (the “Site”).
For the purposes of applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the UK GDPR, glideskillet is the Data Controller responsible for your personal information.
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1. INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Personal Information You Provide Directly
Contact Details: Name, email address (postmaster@glideskillet.com), telephone number.
Order & Billing Details: Shipping address, billing address, items purchased, transaction value.
Customer Support Data: Information you choose to provide in communications with us.
Information Collected Automatically
Device & Usage Details: IP address, browser type, time zone setting, operating system, referring URLs, pages viewed, and interaction patterns on the Site via cookies and tracking technologies.
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2. HOW WE USE YOUR PERSONAL INFORMATION
We process your personal data based on lawful grounds under the GDPR:
Performance of a Contract: To fulfill orders, process transactions, arrange delivery, and provide customer support.
Legitimate Interests: To improve Site functionality, assess user trends, protect our business against fraud or unauthorized transactions, and manage operations efficiently.
Compliance with Legal Obligations: To comply with tax, accounting, statutory record-keeping, and legal requirements.
Consent: Where required by law, we rely on your consent to place cookies or send promotional communications. You may withdraw your consent at any time.
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3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We share personal data with trusted third-party service providers who assist us in operating our business and delivering services to you:
Payment Processing: All payments are securely processed by Stripe, our third-party payment processing provider. When you make a purchase, your payment details (such as credit/debit card details) are collected and processed directly by Stripe pursuant to their own privacy policy and security standards. We do not store or directly handle sensitive payment card numbers on our servers.
Logistics & Delivery Partners: To deliver your purchases, necessary details such as your name, shipping address, and telephone number are shared with carrier and fulfillment partners.
IT & Hosting Services: Cloud infrastructure and technical services necessary to maintain the operation and security of the Site.
We may also disclose personal information if required by law, court order, or governmental authority, or to protect our legal rights.
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4. INTERNATIONAL DATA TRANSFERS
Because we operate internationally and serve customers in Europe, your personal information may be transferred to, stored, and processed outside the European Economic Area (EEA) and the United Kingdom, including in Mexico.
Where data is transferred outside the EEA or UK to a jurisdiction not recognized as providing an adequate level of data protection, we ensure appropriate safeguards are implemented, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner’s Office (ICO).
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5. DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, tax, accounting, or regulatory obligations.
Order & Financial Records: Retained for up to 7 years following transaction completion to comply with statutory tax, commercial record-keeping, and accounting regulations.
Customer Support Records: Retained for up to 3 years from the last communication to resolve potential inquiries or legal claims.
Technical & Analytics Logs: Retained for up to 12 months from the date of collection.
Upon expiry of the applicable retention period, personal data is permanently deleted or anonymized.
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6. YOUR RIGHTS (EEA AND UK RESIDENTS)
If you are a resident of the European Economic Area or the United Kingdom, you possess specific rights regarding your personal data under the GDPR:
Right of Access: Request access to the personal data held about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under specific statutory conditions.
Right to Restrict Processing: Request restricted processing of your data under specific circumstances.
Right to Data Portability: Request transfer of your data to you or another party in a structured format.
Right to Object: Object to data processing based on legitimate interests or direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing relies upon consent.
To exercise any of these rights, please contact us at postmaster@glideskillet.com. You also have the right to lodge a complaint with your local Data Protection Authority in the EEA or the ICO in the UK.
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7. COOKIES AND TRACKING TECHNOLOGIES
The Site uses cookies and similar technologies to ensure core website functionality, analyze usage, and support user navigation. You can adjust your browser settings to refuse or restrict cookies; however, disabling cookies may impair certain features or functionality of the Site.
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8. DATA SECURITY
We implement technical and organizational measures designed to safeguard personal data against unauthorized access, loss, alteration, or disclosure appropriate to the nature of the data. While we continuously evaluate and strengthen our security procedures, no automated system or data transmission method over the internet can be guaranteed to be immune to all security risks or unauthorized interference.
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9. THIRD-PARTY LINKS
The Site may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review the privacy policies of any site you visit.
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10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory modifications. Updates will be posted on this page with an updated “Last updated” date.
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11. CONTACT US
For questions, requests regarding your personal data, or further information regarding our data privacy practices, please contact us at:
Brand: glideskillet
Website: www.glideskillet.com
Email: postmaster@glideskillet.com